The use of remote assistance workers in autonomous vehicles (AVs) has come under scrutiny from US lawmakers. Senator Ed Markey (D-MA) recently sent letters to seven AV companies, including Aurora, May Mobility, and Wa…

Markey's investigation revealed a 'stunning lack of transparency' from AV companies regarding their use of remote assistance operators. This lack of transparency raises concerns about accountability and safety on publ…

The AV industry is rapidly expanding, with companies like Waymo and Cruise operating commercially in several US cities. However, the use of remote assistance workers raises questions about the level of human intervent…

Waymo, for example, has about 70 remote assistance agents on duty worldwide at any given time. These workers are based in Arizona, Michigan, and the Philippines, and respond to specific requests for information from t…